At TheJacketPro, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with a hassle-free return and refund process.
Returns
📌 Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unworn, and in their original condition with tags and packaging intact.
- Returns must include proof of purchase (order confirmation or receipt).
📌 Non-Returnable Items:
- Items marked as Final Sale or Clearance are non-returnable.
- Customized or personalized jackets cannot be returned unless they arrive defective.
- Any item that has been worn, washed, or altered is not eligible for return.
📌 How to Initiate a Return:
- Contact our Customer Support Team at [your email or phone number] with your order details.
- We will provide you with a return authorization and shipping instructions.
- Pack your item securely and send it back using the provided shipping details.
- Once we receive and inspect the item, we will process your return.
📌 Return Shipping Costs:
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- If the return is due to a change of mind or incorrect size selection, the customer is responsible for the return shipping fees.
Refunds
📌 Refund Process:
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
- Shipping charges (if applicable) are non-refundable.
📌 Late or Missing Refunds:
- If you haven’t received a refund yet, please check with your bank or payment provider as processing times may vary.
- If you still have concerns, contact us at hi@thejacketpro.com.
Exchanges
- If you need a different size or color, we recommend placing a new order and returning the original item for a refund.
- For defective or damaged items, contact us immediately, and we will arrange a replacement at no extra cost.