Shipping Policy

Effective Date: May 23, 2026

Business Name: TheJacketPro

Website: www.thejacketpro.com

At TheJacketPro, we aim to provide clear and reliable shipping information for all customers.
This policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We ship to the United States and most international countries.

Shipping availability may vary for remote areas, restricted locations, or countries where courier service is limited.

2. Order Processing Time

Orders are usually processed within 5–8 business days after order confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

Some custom-made, made-to-order, or pre-order items may require additional processing time.
If extra time is needed, we will notify you by email.

3. Shipping Time

After dispatch, estimated delivery times are:

United States: 5–8 business days
International orders: 7–15 business days

Delivery times are estimates and may vary due to customs clearance, courier delays, holidays,
weather, or other circumstances outside our control.

4. Shipping Cost

Shipping charges, if applicable, are displayed at checkout before you place your order.

Any available free shipping offer will also be shown at checkout.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

You can track your order using the tracking link provided in the email or through the Track Order page on our website.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or local charges may apply depending on your country’s regulations.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

The Jacket Pro is not responsible for customs delays or additional charges imposed by local authorities.

7. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery timeframe, please contact us and we will assist you
in checking the shipment status with the courier.

If tracking has not updated for 15 business days, please contact us so we can investigate the issue.

8. Incorrect Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping addresses.

If a package is returned due to an incorrect address, additional reshipping charges may apply.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been shipped, changes or cancellations are not possible.

10. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

The Jacket Pro
135 Sheridan Ave
Brooklyn, NY 11208
United States

Email: hi@thejacketpro.com
Phone: +1 (929) 730-9973