At TheJacketPro, we aim to provide a smooth and reliable shipping experience. Below are the details regarding our shipping methods, estimated delivery times, and related policies.
1. Shipping Destinations
We currently ship to:
🌍 Domestic & International Locations – We offer worldwide shipping to most countries.
⚠️ Some regions may have limited shipping options due to local regulations.
2. Processing Time
📦 Orders are processed within 1-3 business days after payment confirmation.
📦 Orders placed on weekends or holidays will be processed on the next business day.
📦 Custom or pre-order items may take additional time.
3. Order Tracking
🔍 Once your order is shipped, you will receive a tracking number via email.
🔍 You can track your order through our website or the carrier’s tracking system.
4. Customs, Duties & Taxes
🌍 International orders may be subject to import duties and taxes, which are determined by your country’s customs policies.
🌍 TheJacketPro is not responsible for any additional customs fees or delays due to customs clearance.
5. Lost or Delayed Shipments
🚨 If your order is delayed beyond the estimated time, please contact us for assistance.
🚨 Lost Packages: If your package is lost in transit, we will work with the carrier to resolve the issue. Please allow 15-30 business days before reporting a lost package.
6. Address & Shipping Issues
🏠 Please ensure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses provided at checkout.
🏠 If your package is returned due to an incorrect address, reshipping fees may apply.
7. Changes & Cancellations
✖️ Once an order is shipped, we cannot make changes or cancellations. If you need to modify an order, please contact us before your order is processed.